Returns:
To return defective merchandise to the manufacturer contact the customer service line first to obtain a RA Number (Return Authorization Number). We will not accept any returns of merchandise without an applicable RA Number.
Note: Product Warranties are valid only in the United States and Canada, excluding Alaska, Hawaii, and Puerto Rico. Please ensure that you enclose the sales slip or proof of date of purchase to assure warranty coverage. Any instructions or policy included in this manual may be subject to changes at any time without notice.
SSL Certified
Credit card security is one of our top priorities, our website is certified with the most popular security protocol on the Internet. When you make a purchase on the Web and notice the closed lock icon at the bottom of your browser or the HTTPS:// prefix in the URL, it means you have established a secure SSL connection. Your browser has examined the signed certificate received from the Web site, determined it to be authentic and secret keys have been computed at both ends of the connection. All the information you enter online is encrypted before being sent to the server.
30 Day Return Policy
We will not accept any returns of merchandise without an applicable RA Number (Return Authorization Number). Products purchased from a retailer or received as a gift must be returned to the original place of purchase. If you are not satisfied with your purchase from us within 30 days of the original purchase, you may return the item(s) directly to the company. For 30 days after receipt, items may be returned unused, undamaged, in original condition with all original packaging, accessories and printed materials. Original shipping charges are non-refundable. No restocking charge will be assessed for the return. This guarantee does not cover alleged damage caused by misuse, abuse, accidents or alterations to items purchased directly from us and we do not accept returns after 30 days. We will be unable to refund the cost of the original shipping if you decide that you do not want the order after it has already been submitted.
Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all the applicable fees listed above including the return fee, our shipping costs and a 10% restocking fee.
*Return shipping charges are not refundable* Please carefully package and return the item(s), prepaid and insured, with an explanation of your dissatisfaction to the address below. We are not responsible for returned items which become lost in transit.
Delivery and Damaged Shipments
1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you.
2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery.
3) If you find concealed damage, save the carton and packaging material. Call our customer service department immediately.
Cancellation Policy
We do not cancel orders pre-ship at this time. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 10% restocking fee.
Terms and Conditions
Dealings with Distributors and Other Merchants
If you choose to correspond, participate in a promotion, or engage in transactions with any distributor or other merchant found on or through this Web site, you acknowledge and agree that we are not a party to, and will not be responsible for, your interaction with such merchant, including its treatment of your information and the terms and conditions applicable to any transaction between you and the merchant. The terms of your interaction with any merchant are solely between you and such merchant. You agree that we have no responsibility or liability for any loss or damage of any kind that you may suffer as the result of any such interaction or the presence of such merchants on this Web site.
Information you provide to us will only be used by us and our subsidiaries. We collect personal information about you in order to compile our mailing list when you provide us with your personal data while using this website. We also collect information automatically about your visit to our website to allow us to monitor user preferences and to assist us in making website improvements. We may also collect personal information from you from time to time, to allow us to offer you further opportunities available through this website, at your request. We process your information in order to notify you of products and services and to carry out business related activities upon your instruction. You have the right to apply for a copy of information held by us about you in terms of the Data Protection Act 1998, as well as to have any of your information updated or corrected.
Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
Notice and Disclaimers
1. Unless otherwise noted, all materials contained in this Site are copyrighted and may not be used except as provided in these terms and conditions or in the copyright notice or other proprietary notice provided with the relevant materials.
2. The materials contained in the Site may be downloaded or copied provided that ALL copies retain the copyright and any other proprietary notices contained on the materials. No material may be modified, edited or taken out of context such that its use creates a false or misleading statement or impression as to our positions, statements or actions.
3. Actual product, product packaging, product branding details, and product materials may contain more and/or different information than what is shown on our website.
To return defective merchandise to the manufacturer contact the customer service line first to obtain a RA Number (Return Authorization Number). We will not accept any returns of merchandise without an applicable RA Number.
Note: Product Warranties are valid only in the United States and Canada, excluding Alaska, Hawaii, and Puerto Rico. Please ensure that you enclose the sales slip or proof of date of purchase to assure warranty coverage. Any instructions or policy included in this manual may be subject to changes at any time without notice.
SSL Certified
Credit card security is one of our top priorities, our website is certified with the most popular security protocol on the Internet. When you make a purchase on the Web and notice the closed lock icon at the bottom of your browser or the HTTPS:// prefix in the URL, it means you have established a secure SSL connection. Your browser has examined the signed certificate received from the Web site, determined it to be authentic and secret keys have been computed at both ends of the connection. All the information you enter online is encrypted before being sent to the server.
30 Day Return Policy
We will not accept any returns of merchandise without an applicable RA Number (Return Authorization Number). Products purchased from a retailer or received as a gift must be returned to the original place of purchase. If you are not satisfied with your purchase from us within 30 days of the original purchase, you may return the item(s) directly to the company. For 30 days after receipt, items may be returned unused, undamaged, in original condition with all original packaging, accessories and printed materials. Original shipping charges are non-refundable. No restocking charge will be assessed for the return. This guarantee does not cover alleged damage caused by misuse, abuse, accidents or alterations to items purchased directly from us and we do not accept returns after 30 days. We will be unable to refund the cost of the original shipping if you decide that you do not want the order after it has already been submitted.
Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all the applicable fees listed above including the return fee, our shipping costs and a 10% restocking fee.
*Return shipping charges are not refundable* Please carefully package and return the item(s), prepaid and insured, with an explanation of your dissatisfaction to the address below. We are not responsible for returned items which become lost in transit.
Delivery and Damaged Shipments
1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you.
2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery.
3) If you find concealed damage, save the carton and packaging material. Call our customer service department immediately.
Cancellation Policy
We do not cancel orders pre-ship at this time. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 10% restocking fee.
Terms and Conditions
Dealings with Distributors and Other Merchants
If you choose to correspond, participate in a promotion, or engage in transactions with any distributor or other merchant found on or through this Web site, you acknowledge and agree that we are not a party to, and will not be responsible for, your interaction with such merchant, including its treatment of your information and the terms and conditions applicable to any transaction between you and the merchant. The terms of your interaction with any merchant are solely between you and such merchant. You agree that we have no responsibility or liability for any loss or damage of any kind that you may suffer as the result of any such interaction or the presence of such merchants on this Web site.
Information you provide to us will only be used by us and our subsidiaries. We collect personal information about you in order to compile our mailing list when you provide us with your personal data while using this website. We also collect information automatically about your visit to our website to allow us to monitor user preferences and to assist us in making website improvements. We may also collect personal information from you from time to time, to allow us to offer you further opportunities available through this website, at your request. We process your information in order to notify you of products and services and to carry out business related activities upon your instruction. You have the right to apply for a copy of information held by us about you in terms of the Data Protection Act 1998, as well as to have any of your information updated or corrected.
Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
- Billing Address
- Shipping Address
- Email Address
- Credit Card Information
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
Notice and Disclaimers
1. Unless otherwise noted, all materials contained in this Site are copyrighted and may not be used except as provided in these terms and conditions or in the copyright notice or other proprietary notice provided with the relevant materials.
2. The materials contained in the Site may be downloaded or copied provided that ALL copies retain the copyright and any other proprietary notices contained on the materials. No material may be modified, edited or taken out of context such that its use creates a false or misleading statement or impression as to our positions, statements or actions.
3. Actual product, product packaging, product branding details, and product materials may contain more and/or different information than what is shown on our website.